Return and Exchange Policy
Had a change of heart?
HOW TO RETURN AN ITEM: Items can only be returned in-store. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect in which case it will be up to the manufacturer to replace the item for you. You must return the item within 15 days from delivery of purchase un-opened and in original condition.
EXCHANGE: Items can only be exchanged in-store. If your item is in like-new condition, you may exchange your item for another item of equal or higher value or receive store credit.
OPEN BOX: Opened items brought in for exchange must be accompanied by all its original packaging and contents and are subject to a 10% restocking fee. (No exceptions)
EXCHANGE/REFUND EXCEPTIONS: Sewing, Embroidery, Serger and Coverstitch Machines, Irons, Steamers, Dress Forms, Thread, Industrial Machines, Scissors, Cut Items, Parts, and Gift Cards are not eligible for refund.
REFUNDS: Refunds issued to credit cards are subject to a 5% restocking fee.
LAYAWAYS: In-store Layaways and deposits on products are non-refundable or transferable. No refunds or exchange on special orders. (Store credit will not be given).
PRICE GUARANTEE: If you purchase an item and the price becomes lower in the first 10 days we will issue you a store credit for the difference. (Exceptions apply: Ex. Black Friday, One Day sales, and Boxing Day)
Our Return and Exchange Policy is subject to change without notice.